Send email notifications for job failures
You can configure NetBackup to send email notifications when job failures occur. This way administrators spend less time monitoring NetBackup for job failures and manually creating tickets to track issues. NetBackup supports the ticketing systems that use inbound email service for ticket creation.
See Status codes that generate alerts.
NetBackup generates alerts based on certain job failure conditions or NetBackup status codes. Alerts that are similar or have a similar reason for failure are marked as duplicates. Email notifications for duplicate alerts are not sent for the next 24 hours. If a notification cannot be sent, NetBackup retries every 2 hours, up to three attempts.
NetBackup audits an event if changes are made to the alert settings or when it cannot generate an alert or send an email notification.
Review the following requirements before you configure email notifications using a ticketing system.
The ticketing system is up and running.
The SMTP server is up and running.
A policy is configured in the ticketing system to create tickets (or incidents) based on the inbound emails that NetBackup sends.
To configure email notifications
- At the top right, select Settings > Email notifications.
- Go to the Email notifications tab.
- Turn on Send email notifications.
- Enter the email information including the recipient's email address, the sender's email address, and the email sender's name.
- Enter the SMTP server details including the SMTP server name and port number.
Provide the SMTP username and password if you have specified the credentials earlier on the SMTP server.
- Select Save.
- Log on to the ticketing system to view the tickets that were created based on NetBackup alerts.
You can exclude specific status codes so that email notifications are not sent for these errors.
To exclude specific status codes
- At the top right, select Settings > Email notifications.
- Select the Excluded notifications tab.
- Go to Job failures.
- If necessary, clear Do not send any notifications.
- Enter the status codes or a range of status codes (separated by commas) for which you do not want to receive email notifications.
- Select Save.
An email notification for an alert contains information about the primary server, job, policy, schedule, and error. Emails may contain other information based on the type of job. For example, for VMware job failures, details such as vCenter Server and ESX host are present in the email notification.
Example email notification:
Primary Server: primary1.example.com
Client Name: client1.example.com
Job ID: 50
Job Start Time: 2018-05-17 14:43:52.0
Job End Time: 2018-05-17 15:01:27.0
Job Type: BACKUP
Parent Job ID: 49
Policy Name: Win_policy
Policy Type: WINDOWS_NT
Schedule Name: schedule1
Schedule Type: FULL
Status Code: 2074
Error Message: Disk volume is down