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  1. Home
  2. NetBackup™ Web UI Administrator's Guide
  3. Section X. Detection and reporting
  4. Usage reporting and capacity licensing
  5. Troubleshooting failures for usage reporting and incremental reporting
NetBackup™ Web UI Administrator's Guide

Troubleshooting failures for usage reporting and incremental reporting

  • For incremental runs of nbdeployutil, notifications are sent to the NetBackup web UI. The notification details include, status of the run, duration, start time, and end time.

  • nbdeployutil fails to gather data and generate the report for your environment. Refer to the logs to understand when the task failed and the reason for the failure.

  • nbdeployutil fails with a bpimagelist error with status 37 after you run the utility manually. Ensure that you added the primary servers to the additional servers list.

    See Add a local primary server.

  • The following error displays because of internal web service communication failures:

    Internal Web API error occurred for primary server SERVER_NAME. Run nbdeployutil again with the gather option on primary server SERVER_NAME.

  • For VMware or NDMP, when the backup agent fails to post licensing information to the database, a status code 5930 or 26 displays in the Activity Monitor: For more information, see the NetBackup Status Codes Reference Guide.

  • nbdeployutil may fail with errors related to loading the Perl modules. In such a scenario, it is recommended to refer the Perl documentation related to the reported error.

You can use netbackup_deployment_insights with the same troubleshooting points.

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Other configuration for incremental reporting

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Reports

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