Resolve a pending request
Use the following procedure to resolve a pending request.
To resolve a pending request
- Insert the requested volume in a drive that matches the density of the volume that was requested.
- Open the NetBackup web UI.
- On the left, click Storage > Tape storage. Then click on the Device monitor tab.
In the Pending requests pane, select the request and note the contents of the following columns of the request:
Density
Recorded media ID
Mode
- Find a drive type that matches the density for the pending request.
- Verify that the drive is up and not assigned to another request.
- Locate the drive. Then ensure that the drive and the pending request are on the same host.
- If necessary, get the media, write-enable it, and insert it into the drive.
- Wait for the drive to become ready, as explained in the vendor's drive equipment manual.
- Locate the request. Then click Actions > Assign request.
- Verify that the request was removed from the Pending requests pane.
- Click on the drive name, then click on the Drive status tab.
Verify that the job request ID appears in the Request ID column for the drive.