Troubleshooting issues related to Oracle Copilot with universal shares
The following table describes the issues that are related to Oracle Copilot with universal shares:
Table: Troubleshoot issues
Job state | Error message | Issue | Action |
|---|
Partial success | ORA-19504: failed to create file "XXXXXXXXXXXX" ORA-27040: file create error, unable to create file | Shares that failed from nodes. | Verify that the shares on all nodes have correct permissions associated. Remount the share, run crosscheck manually, and then run the job again.
|
Partial success | ORA-19625: error identifying file"XXXXXXXXXXXX" ORA-27037: unable to obtain file status | Datafile on the share may be corrupted or missing | If the file is missing, verify that the shares are mounted on all nodes. Try to remount the share, run crosscheck manually, and then run the job again. If the file exists, use Oracle tools to verify the file and ensure that the file is not corrupted. If the file is corrupted, keep all the logs and call technical support. Move the corrupted file from a shared drive to a local drive, run crosscheck, and then run the job again.
|
Partial success | Snapshot failed | Snapshot rotation limitation exceeded. | Check if a previous backup from snapshot job failed. Increase the maximum snapshot number and run crosscheck manually. Modify datafile copy tag in the Oracle tab of policy, and run a new full backup.
If the error persists, call technical support. |
Partial success | RMAN Catalog failed | Shares that failed from nodes. | Verify that the shares on all nodes have correct permissions associated. Remount the failed share, find the backup set on share, and try to manually catalog it.
|
Success | Backup job takes more time than expected. | Performance issue | Verify the operating system resource and ensure that there is no performance issue from Oracle. Run the job again with the force rescan option.
|
Fail | SLP job keeps failing. | The ushare is created on a different backup target storage. | Verify and change the SLP backup snapshot storage target. Run the job again.
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