Add a record and collect logs
Use the utility to add a new log record and collect logs for Cohesity Technical Support. If you already created a record and want to collect additional information, create a new record with the same Support ID.
Note:
Ensure that each of the selected hosts contains enough available space for the selected debug logs.
To add a record and collect logs
- If you want to upload the log files to Cohesity Technical Support, you need the Support case ID. Call Cohesity Technical Support to open a support case.
- Open the NetBackup web UI.
- Select from the following options:
Collect logs for specific job in the Activity monitor.
Select the Jobs tab, select the job, then select Collect logs.
Create a new log record in the Log collection utility.
At the top right, select Help > Log collection. Then select Add record or Add new record.
- (Optional) Provide the Job ID.
If you choose to collect logs from the Activity monitor, this job ID is automatically populated.
When you add the Job ID, NetBackup automatically selects the hosts and logs for that job ID.
For the following cases, do not provide a job ID:
The problem does not involve a particular NetBackup job.
You already know the hosts that you want to enable.
- (Optional) Provide the Support case ID.
- (Optional) Provide a description for the log record.
- Select Next.
- Select one of the following collection options:
Collect both NBSU diagnostic information and debug logs
Collect NBSU diagnostic information
Collect debug logs
- (Conditional) If you selected Collect debug logs, select the dates and times for which you want to gather logs.
If you did not provide a job ID, the date and the time default to the last 24 hours. If you did provide a job ID, the date and time reflects the time that the job ran.
- Do one or more of the following:
If you added the Job ID, NetBackup automatically selects the hosts and logs for that job ID.
Select Collect logs for primary server to collect logs for the primary server.
Go to Media servers and add any media servers.
Go to Clients and add any clients.
- Select Next.
- Review the configuration details of the log collection.
At the top of the page you can see where NetBackup saves the logs.
- Select Collect.
NetBackup collects the logs according to the job ID or the criteria that you specified.
- Verify the information to send to Cohesity Technical Support.
- On the Log collection page, locate the log record that you created. The Collection status column displays the progress.
- After the log collection is complete, continue with the process to download the logs.