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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 9872
NetBackup™ Status Codes Reference Guide

NetBackup status code: 9872

Message: Unable to retrieve the Snapshot Manager on-host agent token details.

Explanation: Failed to get a token from the Snapshot Manager which is used to establish communication with on-host agent.

The Snapshot Manager services might not be running.

Recommended Action: Refer to the nbwebservice and Snapshot Manager log and ensure that all Snapshot Manager services are running.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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