Additional steps for FortKnox Azure disaster recovery
After a disaster recovery is performed for NetBackup 10.2 or later, the refresh token of a FortKnox credential may become invalid. This can lead to jobs that use FortKnox volumes to fail. The following error message appears on the disk pool details page (Storage > Disk storage > Disk pool) of the NetBackup web UI: "Unable to retrieve associated credentials."
To fix this issue, contact support to get a new refresh token for the FortKnox credential associated with the disk volume. Then, replace the credential on the NetBackup web UI.
To replace the credential on the NetBackup web UI
- On the left, click Credential management.
- On the Named credential tab, click on the Actions menu to the right of the credential name, and click the Edit.
- On the Basic properties page enter all the required information and click Next.
- On the Category page, enter the storage account name and the new refresh token that was provided by the support.
- Click Next.
- On the Review page, review the changes and click Finish.