Troubleshooting a KVM discovery or a validate operation
Recommended action: Ensure sure that the KVM host is reachable and that NetBackup services are up.
If the virtual machine disk files did not reside on the storage pool during the backup, the pre-recovery check fails if the user attempts to restore to the original location. In this case, restore to an alternate location. By default for this kind of restore, the and the values are empty for the virtual machine. Select the wanted values before you continue with the restore.
The bpbrm logs on the media server contain the following message:
12:41:49.943 [3275984.3275984] <2> get_bpfis_msg: bpfis buff: FTL - Unable to quiesce VM filesystem. Verify the QEMU guest agent is installed and running. 12:41:49.943 [3275984.3275984] <32> get_bpfis_msg: from client alpine2: FTL - Unable to quiesce VM filesystem. Verify the QEMU guest agent is installed and running. 12:41:49.944 [3275984.3275984] <2> set_job_details: Tfile (12): LOG 1752774109 32 bpbrm 3275984 from client alpine2: FTL - Unable to quiesce VM filesystem. Verify the QEMU guest agent is installed and running. 12:41:49.944 [3275984.3275984] <2> send_job_file: job ID 12, ftype = 3 msg len = 146, msg = LOG 1752774109 32 bpbrm 3275984 from client alpine2: FTL - Unable to quiesce VM filesystem. Verify the QEMU guest agent is installed and running.
This error can occur if the option is selected without the option for the backup policy.
A snapshot may fail if the virtual machine can't be quiesced. This error usually means that the QEMU agent isn't installed or isn't running on the guest system. To fix this issue, you can either resolve the QEMU agent issue on the guest VM to allow for a successful quiesce operation. Or, select the option option.
The KVM advanced attribute is enabled by default and requires that the QEMU guest agent is installed. If not, the backup fails.