Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Marketplace Deployment on AWS
  3. Troubleshooting section
  4. Troubleshooting
NetBackup™ Marketplace Deployment on AWS

Troubleshooting

Unable to login with 'NetBackup Web Username' provided in while deploying the primary server.

Steps to resolve the issue:

  • Edit the security group of the NetBackup server to allow SSH access on port 22. Ensure that you only allow access from the trusted sources in your network.

  • Go to the Output section in the CloudFormation Stack and note down the NetBackup server private/public IP.

  • SSH connect to the NetBackup server using the username for the ec2-user, and the PEM file corresponding to the key pair selected during deployment.

  • Use the command sudo passwd root to set a password for the root user.

  • Use the root user and password to log on to the NetBackup console (Java or Remote Administration Console).

  • Launch the NetBackup Web UI using https://<primaryserver>/webui/login.

    Note:

    The primaryserver is the host name or IP address of the NetBackup primary server that you want to sign in to.

No assets are seen post NetBackup and Snapshot Manager deployment

Solution:

When no assets are listed under the Virtual Machines tab for Cloud Workload, but you see your region configured for AWS provider, then as part of deployment trigger a manual discovery for the attached Snapshot Manager.

Feedback

Was this page helpful?
Previous

Troubleshooting section

Next

Deployment Logs

Feedback

Was this page helpful?