Troubleshooting issues with freeze mode
This topic provides troubleshooting information about the issues that are specific to freeze mode in NetBackup.
In certain scenarios, you can enable freeze mode to prevent users from making changes to NetBackup for security reasons. In freeze mode, you cannot change NetBackup configurations and cannot use certain functionality based on the freeze mode options that are configured.
For more information on freeze mode, see the NetBackup Security and Encryption Guide.
Table:
Sr. No. | Issue | Possible reason | Resolution |
|---|---|---|---|
1 | Freeze mode cannot be enabled Error code: 3726 | NetBackup Access Control (NBAC) is currently enabled on the system and freeze mode does not support NBAC. | Verify the NBAC status. If NBAC is enabled, disable it before you configure freeze mode. After disabling NBAC, retry enabling freeze mode using web UI. |
2 | Operations are blocked with 'Action Restricted' error Error code: 3725 | Freeze mode is enabled and the attempted operation is restricted. Operations like scheduled backups, image expiration, or restore operations may be blocked based on freeze mode configuration. |
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3 | Trusted primary server operations are blocked Error code: 3727 | Freeze mode is enabled on the target primary server when trust is establishing. | Contact the NetBackup administrator of the target primary server. |
4 | Freeze mode are settings lost after disaster recovery | Freeze mode was enabled when the catalog was backed up, but after DR installation or DR import, the freeze mode setting appears disabled. Only DR installation or import was performed without completing the full catalog recovery process. NetBackup configuration settings (including freeze mode) are not restored until catalog recovery is completed. | Freeze mode will be applicable only after full catalog recovery. The same behavior occurs with other NetBackup configuration commands like nbhostidentity |
5 | NetBackup Administration Console is not accessible or existing session is terminated when freeze mode is enabled | When the system is in freeze mode, NetBackup Administration Console cannot be accessed. | Use the NetBackup web UI to view UI screens. |