Troubleshooting issues with the risk engine-based anomaly detection options
The NetBackup risk engine detects certain system anomalies in a proactive manner and sends appropriate alerts. It helps you take corrective action before you face any security threat in your environment.
For more information on the risk engine, refer to the NetBackup Security and Encryption Guide.
Table:
Sr. No. | Issue | Possible reason | Resolution |
|---|---|---|---|
1. | NetBackup Administration Console login fails with the following error: Unable to login, status: 501. You are not authorized to use this application. | The Detect unusual user sign in option of risk engine-based anomaly detection is enabled and multi-person authorization ticket option is enabled for the anomaly. The user sign in is anomalous and therefore it is put on hold. | Do one of the following:
|
2. | bpnbat -login fails with the following error: You do not have permission to perform the requested operation. AT authentication successful, but web authentication failed. | The Detect unusual user sign in option of risk engine-based anomaly detection is enabled. The user sign in request is from a client with an earlier version. | Do one of the following:
|
3. | nbseccmd -setuptrustedmaster fails with the following error: The trust setup operation using NetBackup certificate failed. Trusted master operation failed EXIT STATUS 160: Authentication failed [root@exampleserver ~]# | The Detect unusual user sign in option of risk engine-based anomaly detection is enabled. The user sign in request is from a client with an earlier version. | Do one of the following:
|
4. | None of the users is able to log-in because of MPA restriction | The Detect unusual user sign in option of risk engine-based anomaly detection is enabled. | Run the following command: nbseccmd -disableLoginAnomalyDetection |
5. | User is unable to perform policy update or delete operation from command-line interface. | The Detect unusual updates to policies option of risk engine-based anomaly detection is enabled. | Update or delete a policy using the nbcmdrun wrapper command from the host with latest NetBackup version, that is 11.0. For example: nbcmdrun bppldelete P1 |