Troubleshooting NetBackup and Resiliency Platform issues

Use the following information to troubleshoot issues.

Table: Troubleshooting issues

Issue	Action
Failed to configure the current NetBackup primary server with the Resiliency Platform.	Check the logs at the following location in Cohesity Resiliency Platform's Resiliency manager: /var/opt/VRTSitrp/logs/copydata-service.log /var/opt/VRTSitrp/logs/api-service.log
Failed to establish a persistent connection between the current NetBackup primary server and the Resiliency Platform.	Verify that the logged in user has permissions in credentials namespace. Check the logs at the following location on the NetBackup primary server: /usr/openv/logs/nbwebservice/ in NetBackup installation directory install_path\NetBackup\logs\nbwebservice in NetBackup Windows
Failed to launch the Cohesity Resiliency Platform	Verify that same authentication domain is used to configure Cohesity Resiliency Platform and NetBackup.