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  1. Home
  2. NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
  3. Section II. NetBackup Snapshot Manager for Cloud maintenance
  4. Troubleshooting NetBackup Snapshot Manager for Cloud
  5. Child job appears hung for an extended period
NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide

Child job appears hung for an extended period

In a NetBackup 11.1 environment, Cloud VM backup jobs may appear to hang when backup optimization takes longer than expected, especially for VMs with heavily fragmented disks.

A child job associated with a specific virtual disk shows no data transfer activity in the Activity Monitor for an extended period, giving the impression that the job is stuck or unresponsive.

Workaround:

To bypass the optimization process and allow the backup to proceed normally, add the following entry to the /cloudpoint/openv/netbackup/bp.conf file:

AZURE_DISABLE_OPTIMIZATION_THRESHOLD=12

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