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  1. Home
  2. NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
  3. Section II. NetBackup Snapshot Manager for Cloud maintenance
  4. Troubleshooting NetBackup Snapshot Manager for Cloud
  5. Restore from backup fails with an error
NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide

Restore from backup fails with an error

The following error message appears when the prerequisites for creating a restore take too long:

Restore failed as the pre-requisites for restore operation were not satisfied for the asset.

These prerequisites include creating a boot volume and a data volume. Timeout for the restore jobs occurs and fails the job.

Workaround:

To fix this, manually configure the timeout for restores to meet the prerequisites.

Configure the parameter pre_recovery_timeout = <num> in the /cloudpoint/flexsnap.conf file [agent] . For example, pre_recovery_timeout = 1800

Where <num> is the maximum timeout for restore in seconds. It is recommended to use a value higher than 300 sec.

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