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  1. Home
  2. NetBackup™ Self Service Configuration Guide
  3. Troubleshooting
  4. About troubleshooting
NetBackup™ Self Service Configuration Guide

About troubleshooting

The first step in troubleshooting a problem is to determine if it lies with Self Service or NetBackup itself. Unless there is an error or a failure message that points in a clear direction, the best first course of action is to try and manually perform the action on the NetBackup console. If this action fails it points to a NetBackup issue. Once NetBackup issues have been ruled out proceed with diagnosing in Self Service.

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