About troubleshooting
The first step in troubleshooting a problem is to determine if it lies with Self Service or NetBackup itself. Unless there is an error or a failure message that points in a clear direction, the best first course of action is to try and manually perform the action on the NetBackup console. If this action fails it points to a NetBackup issue. Once NetBackup issues have been ruled out proceed with diagnosing in Self Service.