Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 9771
NetBackup™ Status Codes Reference Guide

NetBackup status code: 9771

Message: Cannot subscribe the PaaS assets with multi-byte characters in the display names to the protection plan because they are not supported on the primary servers running Windows.

Explanation: The primary server running on a Windows platform is unable to subscribe the PaaS assets with multi-byte or non-English characters in display names to a protection plan.

Recommended Action: The PaaS assets with multi-byte or non-English characters in the display name must be backed up and restored using a Linux primary server.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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