Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 278
NetBackup™ Status Codes Reference Guide

NetBackup status code: 278

Message: unable to collect pre eject information from the API

Explanation: This error occurs when robotic information cannot be retrieved before ejection.

Recommended Action: Ensure that all Media and Device Management daemons are running or the robot is live and up.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

Feedback

Was this page helpful?
Previous

NetBackup status code: 277

Next

NetBackup status code: 279

Feedback

Was this page helpful?