Setting up debug logging
Use the Setup Debug Logging Wizard to enable selected NetBackup debug logging that Technical Support uses to troubleshoot NetBackup problems. The Logging Assistant automatically creates the necessary log folders and sets the verbosity of the pertinent logs to their highest level.
Note:
Ensure that each of the selected hosts contains enough available space for the selected debug logs.
To set up debug logging
- In the NetBackup Administration Console, select Logging Assistant.
- Select the Logging Assistant record for which you want to set up debug logging.
- Select Actions > Setup Debug Logging.
Click Next.
- Select one of the following:
Enable the Analyze job to identify relevant hosts and debug logging parameter, and then enter the Job ID. The Logging Assistant identifies the hosts and the pertinent debug logs related to the job.
The Logging Assistant identifies and selects debug logs for hosts and the processes that enable the most effective troubleshooting of this problem.
For the following cases, skip this step that sets up the logs based on a Job ID, and click Next:
The problem does not involve a particular NetBackup job.
You already know the hosts and debug logs that you want to enable.
You want to enable the logs that you previously set up for this record. Those log selections appear automatically in the panels that follow.
- Do one or more of the following:
Click Setup debug logging on Master Server to set up debug logging on the primary server. The Master Server text window displays the primary server.
Click Setup debug logging on Media Server(s) to select the media servers. If the primary server is also a media server, you may still want to select it again as a media server.
Click Setup debug logging on Client(s) to set up debug logging on clients. In the text window under this parameter, enter the names of clients for which you want to set up debug logging. Separate the client names by commas. Do not use any spaces between the client names.
- Follow the prompts in the wizard.
The Logging Assistant validates the specified hosts to establish connectivity and validates the NetBackup versions that are installed on the hosts.
- If you selected Setup debug logging on Master Server, a list displays of the problem categories on the primary server and the process names that are associated with each category of problem. Click the problem category or categories that apply to the failed job.
For example, for problems with synthetic backups on the failed job, select Backup - Synthetic. The debug logs for bpcd, bpdm, and bptm are enabled.
Click If required, specify additional components to set up debug logging to enter components. For example, if you have Java interface problems, but only want the debug logs for jnbSA, instead of all four of the processes lists, enter jnbSA in the text window.
Technical Support publishes a list of valid components that you can specify in this text box.
http://www.veritas.com/docs/TECH204256
Click Next to continue.
- If applicable, perform the same actions for the media server and the clients.
Click Next to continue.
- Review the summary for the hosts that you selected for logging.
Click Next.
- Follow the prompts to complete the wizard.