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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 164
NetBackup™ Status Codes Reference Guide

NetBackup status code: 164

Message: unable to mount media because it is in a DOWN, or otherwise not available

Explanation: A restore was tried and the volume required for the restore was in a DOWN drive in a robot. Or, the slot is empty that should contain the volume.

Recommended Action: Do the following, as appropriate:

  • If volume is in a DOWN drive, remove it and place it in its designated slot. Then, retry the restore.

  • If the volume is in the wrong slot, use a robot inventory option to reconcile the contents of the robot with the volume configuration.

Click here to view technical notes and other information on the Veritas Technical Support website about this status code.

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