Troubleshooting failures for usage reporting and incremental reporting
For incremental runs of nbdeployutil, notifications are sent to the NetBackup web UI. The notification details include, status of the run, duration, start time, and end time.
nbdeployutil fails to gather data and generate the report for your environment. Refer to the logs to understand when the task failed and the reason for the failure.
nbdeployutil fails with a bpimagelist error with status 37 after you run the utility manually. Ensure that you added the primary servers to the additional servers list.
See Requirements before gathering data for multiple primary servers in capacity licensing.
The following error displays because of internal web service communication failures:
Internal Web API error occurred for primary server SERVER_NAME. Run nbdeployutil again with the gather option on primary server SERVER_NAME.
For VMware or NDMP, when the backup agent fails to post licensing information to the database, a status code 5930 or 26 displays in the Activity Monitor: For more information, see the NetBackup Status Codes Reference Guide.
nbdeployutil may fail with errors related to loading the Perl modules. In such a scenario, it is recommended to refer the Perl documentation related to the reported error.
You can use netbackup_deployment_insights with the same troubleshooting points.