Troubleshooting policy configuration

The following table describes the issues that may occur when you configure VMware policies.

Table: Errors with VMware backups

Issue	Explanation
When you select virtual machines on the policy Clients tab, NetBackup cannot obtain the host name, IP address, or DNS name of the virtual machine. Policy validation may also fail.	Make sure that the VMware Tools are installed and up to date on each virtual machine.
The Test query operation fails for a VMware policy.	There is no direct connectivity between the NetBackup primary server and the ESX server (for example, ESX server in NAT environment) where a virtual machine is to be backed up. Also, the NetBackup host to perform automatic virtual machine selection option is set to Backup media server (for example, NAT media server).

Issue

Explanation

When you select virtual machines on the policy Clients tab, NetBackup cannot obtain the host name, IP address, or DNS name of the virtual machine.

Policy validation may also fail.

Make sure that the VMware Tools are installed and up to date on each virtual machine.

The Test query operation fails for a VMware policy.

There is no direct connectivity between the NetBackup primary server and the ESX server (for example, ESX server in NAT environment) where a virtual machine is to be backed up. Also, the NetBackup host to perform automatic virtual machine selection option is set to Backup media server (for example, NAT media server).

Troubleshooting policy configuration

Feedback

Feedback