Note the following points:

• Verify that all of your servers (master and media) can communicate with one another. To do so, use the ping command from each server to every other server. Be sure to ping by host name to verify that the name resolution methods function properly.

• Use the NetBackup bpclntcmd utility to resolve IP addresses into host names. For more information, see the NetBackup Troubleshooting Guide and the NetBackup Commands Reference Guide, available through the following URL:

  https://support.cohesity.com/s/article/article-100040135

• Use operating system and NetBackup commands and tools to verify that the devices are configured correctly. Make sure that the operating system detects the devices on the SAN before you configure the Shared Storage Option. If the configuration does not work in the operating system, it does not work for the Shared Storage Option.

  For example, on Solaris systems you can use the mt -f tapename status command to determine tape drive status.

• For more information and examples, see the appropriate operating system chapter in the NetBackup Device Configuration Guide, available at the following URL:

  https://support.cohesity.com/s/article/article-100040135