Failed to register Snapshot Manager with NetBackup
NetBackup cloud scale installation failed due to Snapshot Manager registration failure with NetBackup.
The environment CustomResourceDefinitions (CRD) marks the NetBackup installation as failed due to the failure status of cpServer:
Case 1: The status of cpServer CRD is displayed as failed with the following event:
Failure OperationFailed 46m flexsnap-operator [Snapshot Manager registration with NetBackup] failed = Failed to register Snapshot Manager with NetBackup
Or
The
flexsnap-operatorencountered the following log:Mar 17 00:56:39 aks-cpcontrol-15585928-vmss000000 flexsnap-operator[9] MainThread flexsnap.util: ERROR - Failed to register Snapshot Manager to NetBackup! {'errorCode': 9875, 'errorMessage': 'Failed to add preconfigured plugins from Snapshot Manager.', 'attributeErrors': {}, 'fileUploadErrors': [], 'errorDetails': []}. Response status code: 500 Mar 17 00:57:00 aks-cpcontrol-15585928-vmss000000 flexsnap-operator[9] MainThread flexsnap.util: ERROR - Failed to register Snapshot Manager to NetBackup! {'errorCode': 9858, 'errorMessage': 'Failed to add NetBackup with Snapshot Manager.', 'attributeErrors': {}, 'fileUploadErrors': [], 'errorDetails': []}. Response status code: 500 Mar 17 01:00:14 aks-cpcontrol-15585928-vmss000000 flexsnap-operator[9] MainThread flexsnap.util: ERROR - Failed to register Snapshot Manager to NetBackup! {'errorCode': 9896, 'errorMessage': 'Failed to add NetBackup with Snapshot Manager due to the failure in certificate generation.', 'attributeErrors': {}, 'fileUploadErrors': [], 'errorDetails': []}. Response status code: 500
Workaround:
Manually register Snapshot Manager with NetBackup by performing the following steps:
Navigate to and click on .
Enter the values for FQDN of Snapshot Manager and the port (Default: 443).
Click .
Note:
Even after Snapshot Manager is registered with NetBackup manually the status of cpServer CRD would be displayed as failed. This status does not affect the working of Snapshot Manager.