Verifying that all processes are running on Windows servers
Use the following procedure to make sure that all the processes that need to run on Windows server are running.
Table: Steps to ensure that all necessary processes are running on Windows servers
Step | Action | Description |
|---|---|---|
Step 1 | Start all services on the primary servers. | The following services must be running for typical backup and restore operations (steps 1, 2, and 3 in this table). If these services are not running, start them by using the NetBackup Activity Monitor or the Services application in the Windows Control Panel. To start all of the services, run install_path\NetBackup\bin\bpup.exe. Services on primary servers:
Note: Additional processes may also need to be running if other add-on products, database agents, and so forth are installed. For additional assistance, see https://support.cohesity.com/s/article/article-100002166 |
Step 2 | Start all services on the media servers. | Services on media servers:
|
Step 3 | Start all services on the clients. | Services on clients:
|
Step 4 | Start avrd and processes for robots. | Use the NetBackup Activity Monitor to see if the following processes are running:
If these processes are not running, stop and restart the NetBackup Device Manager service. Use the NetBackup Activity Monitor or the Services application in the Windows Control Panel. |
Step 5 | Restart the operation or do additional troubleshooting. | If you had to start any of the processes or services in the previous steps, retry the operation. If the processes and services are running or the problem persists, you can try to test the servers and clients. See Testing the primary server and clients. See Testing the media server and clients. If you cannot start any of these processes or services, check the appropriate debug logs for NetBackup problems. See the NetBackup Logging Reference Guide. When these processes and services start, they continue to run unless you stop them manually or a problem occurs on the system. On Windows systems, it is recommended that you add commands for starting them to your startup scripts, so they restart in case you have to restart. |