NetBackup status code: 9896
Message: Failed to add NetBackup with Snapshot Manager due to the failure in certificate generation.
Explanation: Certificate generation can fail due to various reasons.
Examples of certificate generation failure:
The Snapshot Manager that is located in the cloud may be unable to connect with NetBackup located on-premises inside a firewall.
The credentials may not be valid.
Primary server and Snapshot Manager containers are not able to resolve DNS for the primary server. Check if the Snapshot Manager hostname is already registered as a media server.
The clock times for Snapshot Manager and the NetBackup server are not synchronized so the generated certificates are not valid.
Recommended Action: Perform one or more of the following actions, depending upon the error you see:
Check the NetBackup
nbemmlogs to identify the exact error.Check your network connectivity with Snapshot Manager and the credentials you use to connect to NetBackup.
Resolve network issues if any, using
netstator a similar network diagnosis tool.Modify the Snapshot Manager credentials using option if required.
Check if nbcertcmdtool is able to connect to the web service running on the NetBackup primary server to generate the NetBackup certificates.
Use the ntpdate command to synchronize clock times for the NetBackup primary server and the Snapshot Manager.
Update the DNS entries with Docker and host entries for the Snapshot Manager. Update the
/cloudpoint/openv/etc/hostsfile with the DNS entries. Use different network cards, IP addresses, or hostnames for registering the co-located media server and the Snapshot Manager. Also, if the media server and the Snapshot Manager are co-located, and the media server uses port 443, then the Snapshot Manager must use a custom SSL port.
Click here to view technical notes and other information on the Veritas Technical Support website about this status code.