Additional steps for Veritas Alta Recovery Vault Azure disaster recovery
After a disaster recovery is performed for NetBackup 10.2 or later, the refresh token of a Veritas Alta Recovery Vault credential may become invalid. This can lead to jobs that use Veritas Alta Recovery Vault volumes to fail. The following error message appears on the disk pool details page (Storage > Disk storage > Disk pool) of the NetBackup web UI: "Unable to retrieve associated credentials."
To fix this issue, contact support to get a new refresh token for the Veritas Alta Recovery Vault credential associated with the disk volume. Then, replace the credential on the NetBackup web UI.
To replace the credential on the NetBackup web UI
- On the left, click Credential management.
- On the Named credential tab, click on the Actions menu to the right of the credential name, and click the Edit.
- On the Basic properties page enter all the required information and click Next.
- On the Category page, enter the storage account name and the new refresh token that was provided by the support.
- Click Next.
- On the Review page, review the changes and click Finish.