Resolving token issues
Media server installation log displays the following error in /mnt/nblogs/setup-server.logs:
nbcertcmd: The -getCertificate operation failed for server <primaryServerName>, EXIT STATUS 5940: Reissue token is mandatory, please provide a reissue token
NetBackup media server and NetBackup primary server were in running state. Media server persistent volume claim or media server pod is deleted. In this case, reinstallation of respective media server can cause the issue.
To resolve token issues
- Open the NetBackup web UI using primary server hostname given in the primary server CR status.
- Navigate to Security > Host Mappings.
- Click Actions > Allow auto reissue certificate for the respective media server name.
- Pause the media server reconciler by setting the value as paused: true in mediaServer section in environment CR using the following command:
kubectl edit environment <environment-name> -n <namespace>
Save the changes.
- Delete the media server statefulset using the following command:
kubectl delete sts --cascade=orphan <statefulsetName>
- Delete respective media server pod using kubectl delete <pod-name> -n <namespace> command.
- Delete data and logs PVC for respective media server only using the kubectl delete pvc <pvc-name> -n <namespace> command.
- Un pause the media server reconciler by changing the value as paused: false in mediaServer section in environment CR using the following command:
kubectl edit environment <environment-name> -n <namespace>
Save the changes.