NetBackup status code: 164
Message: unable to mount media because it is in a DOWN, or otherwise not available
Explanation: A restore was tried and the volume required for the restore was in a DOWN drive in a robot. Or, the slot is empty that should contain the volume.
Recommended Action: Do the following, as appropriate:
If volume is in a DOWN drive, remove it and place it in its designated slot. Then, retry the restore.
If the volume is in the wrong slot, use a robot inventory option to reconcile the contents of the robot with the volume configuration.
Click here to view technical notes and other information on the Veritas Technical Support website about this status code.