Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that returned this status code. Then, retry the operation and check the resulting debug logs.

The following information applies only to Sun Solaris:

Verify that all operating system patches are installed.

See the Operating Notes section of the NetBackup Release Notes.

The following information applies only to Windows systems:

Verify that the recommended service packs are installed.

The NetBackup media server may not have the Services for Network File System (NFS) installed. As a result, the media server cannot contact the Portmapper service. The attempt to manually start the NFS services fails because the Network File System is not installed.

Install the Services for Network File System on the media server.