Usage Insights is compatible with Google Chrome and Mozilla Firefox. Veritas does not recommend using Microsoft Edge or Microsoft Internet Explorer, as they do not render all information correctly.

Confirm your site's ability to transmit secure web traffic.

Usage Insights uses HTTPS to send relevant information. Your primary server must allow outbound HTTPS traffic to take advantage of the automatic upload feature. Manual uploads require HTTPS traffic from the upload location.

Your customer registration key is not a license key.

The registration key is required for Usage Insights to work, but it is not your NetBackup license key. The customer registration key is downloaded from the Usage Insights website and is specific to Usage Insights.

If you have multiple account IDs, when you download your customer registration key, you may have an aggregate registration key. This aggregate registration key includes all of your account IDs. You can use the aggregate key on all of your primary servers. NetBackup does, however, prompt you to assign the specific key with a specific account ID to a specific primary server. If you want, you can use this aggregate key for all your primary servers.

During install and upgrade to NetBackup 8.1.2, allow the installer to copy the veritas_customer_registration_key.json file to its final destination. NetBackup can set the file permission and ownership correctly through this process. If you place the file onto your systems outside of the install or the upgrade process, the process may not work correctly.

Be aware that NetBackup does not support the short file name format (8.3 format) for the customer registration key file name.

For answers to frequently asked questions, visit the URL shown:

https://help.veritas.com/vxhelp6/#/?context=veritas_usage_insights_netbackup&token=vui_nbu_faqs