Note the following potential problems:

• If the snapshot job fails, check the detailed error messages in the bpfis logs on the primary client and alternate client.

• If the bpfis log shows VSS errors, check the VxFI VSS provider logs for details:

  \Program Files\Common Files\Symantec Shared\VxFI\4\logs\

  Note the following strings in the VxFI VSS provider logs:

  • VSS_E_PROVIDER_VETO

  • VSS_E_NO_SNAPSHOTS_IMPORTED

    This string indicates that the snapshot resources are not available.

    The snapshot device that the VSS hardware provider creates is not visible to the primary client or alternate client. Check the Windows event logs and the VSS hardware provider logs. Use the diskshadow command to rule out any configuration issues. Refer to Microsoft documentation for assistance.