Resolving a pending request
Use the following procedure to resolve a pending request.
For ACS robots: If a request pends because the Library Storage Module (LSM) in which the media resides is offline, no operator action is required. NetBackup retries the requests hourly until the LSM is online. NetBackup reports the LSM offline status in the Job Details dialog box. Open the Job Details dialog box from the Jobs tab in the Activity Monitor.
To resolve a pending request
- Insert the requested volume in a drive that matches the density of the volume that was requested.
- In the NetBackup Administration Console, expand Media and Device Management > Device Monitor.
- If you licensed a disk pool feature, select the Drives tab.
In the Pending Requests pane, select the request and note the contents of the following columns of the request:
Density
External Media ID
Mode
- In the Drive Status pane, find a drive type that matches the density for the pending request.
- Verify that the drive is up and not assigned to another request.
- Select the drive.
- Ensure that the drive and the pending request are on the same host.
- If necessary, get the media, write-enable it, and insert it into the drive.
- Wait for the drive to become ready, as explained in the vendor's drive equipment manual.
- On the Actions menu, select Assign Request.
- Verify that the request was removed from the Pending Requests pane.
In the Drive status pane, verify the following:
The job request ID appears in the Request ID column for the drive
The User column is not blank