To perform general troubleshooting steps

1. When verifying your installation, ensure that the NetBackup for Oracle binaries exist.

   On UNIX, these are located in /usr/openv/netbackup/bin.

   The binaries are as follows:

   On Windows: install_path\NetBackup\bin\bphdb.exe On UNIX: bphdb	The binary resides on the client and both the NetBackup scheduler and the graphical user interface uses the binary to start backups. The main purpose of bphdb is to run an Oracle Intelligent Policy or a shell script that calls rman, bporaexp, or bporaimp.
   On Windows: c:\Windows\System32\orasbt.dll	Provides the functions that RMAN can call.
   On UNIX: libobk	A shared library module that contains the functions that RMAN can call. This library is loaded when RMAN is started. The name of this binary depends on the operating system. See About linking Oracle RMAN with NetBackup for UNIX.

2. For the Oracle Intelligent Policy, verify that the following binaries exist.

   On Windows: install_path\NetBackup\bin\bpdbsbora.exe

   On Windows: install_path\NetBackup\bin\dbsbrman.dll

   On UNIX: /usr/openv/netbackup/bin/bpdbsbora

   On UNIX: /usr/openv/lib/libdbsbrman.so (libdbsbrman.sl on HP-UX)

3. Check that both the NetBackup server and the client software work properly. That is, check that normal operating system files can be backed up and restored from the client. The NetBackup client must be running the same version of software as the NetBackup server.
4. The logs can become very large, especially bpdbm. Ensure that enough free disk space exists in the log directory disk partition.

5. Check that the following NetBackup log directories exist:

   • On the client: bpdbsbora, bporaexp (or bporaexp64), bporaimp (or bporaimp64), dbclient, bphdb, bpfis, and bpcd.

   • On the master server: bprd and bpdbm.

   • On the host with the storage unit: bpbrm and bptm.

   The VERBOSE level must be 5.