Device configuration problem resolution
An auto-configuration warning message appears in the second panel of the Device Configuration Wizard if the selected device meets any of the following conditions:
Not licensed for NetBackup server
Exceeds a license restriction
Has some inherent qualities that make it difficult to auto-configure
The following messages relate to device configuration, along with their explanations and recommended actions.
Table: Recommended actions for device configuration messages
Message | Explanation | Recommended action |
|---|---|---|
Drive does not support serialization | The drive does not return its serial number. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the drive can be manually configured and operated without its serial number. | Ask the manufacturer for a newer firmware version that returns serial numbers (if available), or manually configure and operate the drive without a serial number. |
Robot does not support serialization | The robot does not return its serial number or the serial numbers of the drives that are contained within it. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the robot and drives can be manually configured and operated without serial numbers. | Ask the manufacturer for a newer firmware version that returns serial numbers (if available). Or manually configure and operate the robot and drives without serial numbers. |
No license for this robot type | NetBackup server does not support the robotic type that is defined for this robot. | Define a different robot. Use only the robotic libraries that NetBackup server supports. |
No license for this drive type | The drive type that is defined for this drive that the NetBackup server does not support. | Define a different drive. Use only the drives that NetBackup supports |
Unable to determine robot type | NetBackup does not recognize the robotic library. The robotic library cannot be auto-configured. | Do the following:
|
Drive is standalone or in unknown robot | Either the drive is standalone, or the drive or robot does not return a serial number. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the drive or robot can be manually configured and operated without a serial number. | Ask the manufacturer for a newer firmware version that returns serial numbers (if available), or manually configure and operate the drive robot without serial numbers. |
Robot drive number is unknown | Either the drive or robot does not return a serial number. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the drive or robot can be manually configured and operated without a serial number. | Ask the manufacturer for a newer firmware version that returns serial numbers (if available). Or manually configure and operate the drive and robot without serial numbers. |
Drive is in an unlicensed robot | The drive is in a robotic library that cannot be licensed for NetBackup server. Since the robot cannot be licensed for NetBackup server, any drives that were configured in that robot are unusable. | Configure a drive that does not reside in the unlicensed robot. |
Drive's SCSI adapter does not support pass-thru (or pass-thru path does not exist) | A drive was found that does not have a SCSI pass-through path configured. The possible causes are:
| Change the drive's adapter or define a pass-through path for the drive. For information about the SCSI adapter pass-through, see the NetBackup Device Configuration Guide. |
No configuration device file exists | A device has been detected without the corresponding device file necessary to configure that device. | For directions about how to create device files, see the NetBackup Device Configuration Guide. |
Unable to determine drive type | The NetBackup server does not recognize the drive. The drive cannot be auto-configured. | Do the following:
|
Unable to determine compression device | A drive was detected without the expected compression device file that is used to configure that device. Automatic device configuration tries to use a device file that supports hardware data compression. When multiple compression device files exist for a drive, automatic device configuration cannot determine which compression device file is best. It uses a non-compression device file instead. | If you do not need hardware data compression, no action is necessary. The drive can be operated without hardware data compression. Hardware data compression and tape drive configuration help are available. For directions about how to create device files, see the NetBackup Device Configuration Guide. |