Examples of certificate generation failure:

• The Snapshot Manager that is located in the cloud may be unable to connect with NetBackup located on-premises inside a firewall.

• The credentials may not be valid.

• Primary server and Snapshot Manager containers are not able to resolve DNS for the primary server. Check if the Snapshot Manager hostname is already registered as a media server.

• The clock times for Snapshot Manager and the NetBackup server are not synchronized so the generated certificates are not valid.

• Check the NetBackup nbemm logs to identify the exact error.

• Check your network connectivity with Snapshot Manager and the credentials you use to connect to NetBackup.

• Resolve network issues if any, using netstat or a similar network diagnosis tool.

• Modify the Snapshot Manager credentials using Add Snapshot Manager option if required.

• Check if nbcertcmdtool is able to connect to the web service running on the NetBackup primary server to generate the NetBackup certificates.

• Use the ntpdate command to synchronize clock times for the NetBackup primary server and the Snapshot Manager.

• Update the DNS entries with Docker and host entries for the Snapshot Manager. Update the /cloudpoint/openv/etc/hosts file with the DNS entries. Use different network cards, IP addresses, or hostnames for registering the co-located media server and the Snapshot Manager. Also, if the media server and the Snapshot Manager are co-located, and the media server uses port 443, then the Snapshot Manager must use a custom SSL port.