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  1. Home
  2. NetBackup™ Security and Encryption Guide
  3. Section III. Encryption of data at rest
  4. NetBackup key management service
  5. Troubleshooting KMS
  6. Solution for restores that do not decrypt
NetBackup™ Security and Encryption Guide

Solution for restores that do not decrypt

If the encrypted tape restores are not decrypting, consider the following solutions:

  • Verify that the original backup image was encrypted to begin with by viewing the encryption key tag field in the image record.

  • Verify that the key record with the same encryption key tag field is in a record state that supports restores. Those states include active or inactive states.

  • If the key record is not in the correct state change the key back to the inactive state.

Other non-KMS configuration solution options to consider:

  • Verify that the drive and media support encryption.

  • Is the encrypted media being read in an encryption-capable tape drive?

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