Troubleshooting NetBackup in an SFRAC environment
The following describes some common errors and how to troubleshoot them:
Problem: The backup failed with error code 6 displayed in the GUI. The
rman_script.outfile shows the following error:RMAN-06403: could not obtain a fully authorized session ORA-01034: ORACLE not available ORA-27101: shared memory realm does not exist SVR4 Error: 2: No such file or directory
Resolution: Check the ORACLE_HOME and ORACLE_SID values. ORACLE_HOME should not have an extra '/' at the end.
Problem: The backup failed with error code 239. The dbclient logs show the following log statement:
serverResponse: ERR - server exited with status 239: the specified client does not exist in the specified policy 01:02:23.844 [4000] <16> CreateNewImage: ERR - serverResponse() fail
Resolution: The client name mentioned in the policy and in the
bp.conffile at the client are different.Problem: The backup failed with error 156. The
bpfislogs show the following error.CVxFSPlugin::vxFreezeAll : ioctl VX_FREEZE_ALL failed with errno : 16 CVxFSPlugin::quiesce - Could not quiesce as VX_FREEZE_ALL failed and VX_FREEZE is not allowed
Resolution: Add the following lines to the
/usr/openv/lib/vxfi/configfiles/vxfsfi.conffile:file:[QUIESCENCE_INFO] "QUIESCENCE_SERIAL_QUIESCENCE"=dword:00000001
Problem: The rollback failed with the following error displayed in the GUI:
Failed to process backup file <bk_113_1_728619266>
The dbclient logs show the following error:
xbsa_ProcessError: INF - leaving xbsa_QueryObject: ERR - VxBSAQueryObject: Failed with error: Server Status: client is not validated to use the server xbsa_QueryObject: INF - leaving (3) int_FindBackupImage: INF - leaving int_AddToFileList: ERR - Failed to process backup file <bk_113_1_728619266>
Resolution : Add the following line in the
bp.conffile on the master node of the cluster PREFERRED_NETWORK = <virtual_name>