Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Deployment Guide for Amazon Elastic Kubernetes Services (EKS) Cluster
  3. Troubleshooting
  4. Resolve an issue related to pulling an image from the container registry
NetBackup™ Deployment Guide for Amazon Elastic Kubernetes Services (EKS) Cluster

Resolve an issue related to pulling an image from the container registry

Primary or media server failed to deploy with ImagePullBackOff error. If the pod Status field displays ImagePullBackOff, it means that the pod could not start because Kubernetes cannot pull a container image. A misspelled registry or image name or image registry being not reachable can cause a ImagePullBackOff status.

Run the $ k get all -n netbackup-operator-system command.

The output should look like:

            NAME            READY   STATUS             RESTARTS   AGE
pod/msdp-operator
-controller-manager-
65d8fd7c4d-bsgms            2/2     Running            0          7m9s

pod/netbackup-operator
-controller-manager-
5df6f58b9b-6ftt9            1/2     ImagePullBackOff   0          13s

For additional details, use the following command:

$ kubectl describe pod/<pod_name> -n netbackup-operator-system

Resolve this issue using any of the following methods:

  • Check if image name and tag are correct. If not, edit and update the environment CR using the kubectl edit environment <environment CR-name> -n <namespace> command with correct image name and tag, and then save the changes.

  • Check if the user is authorized and has permissions to access the AWS container registry.

Feedback

Was this page helpful?
Previous

Resolve an issue related to KMS database

Next

Resolving an issue related to recovery of data

Feedback

Was this page helpful?