The Cloud object store account has encountered an error
Explanation
In web UI, the Cloud object store account status is shown as: The Cloud object store account has encountered an error, see user documentation, and re-create the account.
You cannot edit the Cloud object store account in this state. All jobs corresponding to the Cloud object store account keep failing.
Cause
The Cloud object store account goes to error state when:
The alias corresponding to Cloud object store account is accidentally deleted using csconfig CLI.
The alias corresponding to the Cloud object store account is accidentally updated using csconfig CLI.
Note:
It is recommended not to use csconfig CLI to update alias corresponding to Cloud object store account. Correct way to update the same is through the Edit workflow or create-or-update API. Alias with same name as Cloud object store account is the alias corresponding to Cloud object store account.
Workaround
The NetBackup domain name must be unique across Cloud object store account, Cloud storage server, or MSDP-C LSU. They share single namepace. Hence we can have following usage scenarios:
Case 1: When there is no valid Cloud storage server or MSDP-C LSU with same name as Cloud object store account in the environment.
Gather the Cloud object store account details as per your environment and cross-check the details obtained.
Optionally, if the Alias corresponding to the Cloud object store account exists, use csconfig CLI and note down details of alias.
Use following command to list all instances for the type and locate the Cloud object store account and its instance:
<install-path>/csconfig cldinstance -i -pt <provider_type>
Use following command to get the details of instance and the Cloud object store account:
<install-path>/csconfig cldinstance -i -in <instance name>
Validate the details with the gathered information.
Delete the Alias using following command:
<install-path>/cscpnfig cldinstance -at <api_type> -rs -in <instance_name> -sts <cloud_object_store_account_name>
Delete the Cloud object store account which is in error state.
Create the Cloud object store account using the noted details.
Case 2: When you have valid and in use Cloud storage server or MSDP-C LSU with same name as Cloud object store account in the environment.
You cannot re-use the same name.
You need to gather the Cloud object store account details as per your environment.
Identify the new name for the Cloud object store account.
Delete the Cloud object store account which is in error state. Remove the account from the policy.
Create the Cloud object store account using new name and details gathered. Assign this account to the same policy that the old account used.
This changes the Client Name used for the bucket starting from the next backup onwards.
NetBackup identifies the old backups using the old account name.