Workflow to use the nbsmartdiag utility for NetBackup host communication
Carry out the following steps in the given order to configure nbsmartdiag to detect the issues while troubleshooting:
Table: Workflow to use nbsmartdiag for troubleshooting issues:
Step | Description |
|---|---|
Step 1 | Ensure the following:
The following operating systems support nbsmartdiag:
Note: For Windows, you must install the nbsmartdiag service on Windows Server 2012 R2 or latest version. If you try to install the nbsmartdiag service on older version of Windows Server, then the installation fails with a error message.
For more information about the commands, refer to the NetBackup Commands and Reference Guide : |
Step 2 |
Install nbsmartdiag nbsmartdiag -install on the master server, media server, or client. nbsmartdiag demo $ /usr/openv/netbackup/bin/nbsmartdiag -install. Performing the install operation. Performed the install operation successfully. |
Step 3 |
Start nbsmartdiag service nbsmartdiag -start. On Windows, the nbsamartdiag service starts from the Service Control Manager. Nbsmartdiag demo $ /usr/openv/netbackup/bin/nbsmartdiag -start Performing the start operation. Info:Daemon is running. Performed the start operation successfully. |
Step 4 | Collect the evidence from the folder nbsmartdiag at the location which is given in NBSD_EVIDENCE_PATH bp.conf value.
For more information about the bp.configuration options, refer to the NetBackup Administrator's Guide, Volume I: |
Step 5 | Stop the nbsmartdiag service once you have finished collecting evidences. Run the following command:nbsmartdiag -terminate |
You can uninstall the NetBackup Smart Diagnosis service using following command:
Run nbsmartdiag -uninstall to uninstall the service on Windows and the daemon on Linux.