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  1. Home
  2. NetBackup™ for OpenStack Administrator's Guide
  3. Troubleshooting
  4. Troubleshooting NBOSDM container in offline state due to unavailable mount point
NetBackup™ for OpenStack Administrator's Guide

Troubleshooting NBOSDM container in offline state due to unavailable mount point

If NetBackup for OpenStack Datamover container stops responding, it could be due to the unavailable mount point or incorrect mount path.

Check the logs for an error. NetBackup for OpenStack Datamover container logs are stored at the following location:

  • RHOSP: /var/log/nbosdm/nbosdm.log

  • OpenStack Ansible: /var/log/nbosdm/nbosdm.log

Example log file:

2021-08-31 12:42:37.630 17 ERROR 
oslo_messaging.rpc.server nbosdm.exception.InvalidNFSMountPoint: 
Error: '/var/lib/nova/NetBackupOpenStack-mounts/MTAuMjIxLjk5LjUx
Oi9tbnQvbmZzX3NoYXJlL2RvY3M=' is not '10.2xx.xx.50:/mnt/nfs_share/docs' 
mounted
2021-08-31 12:42:37.630 17 ERROR oslo_messaging.rpc.server

To resolve this issue on RHOSP

  1. Specify the correct mount path in nbos_env.yaml file.
  2. Run the following deployment command:

    openstack overcloud deploy

To resolve this issue on OpenStack Ansible

  1. Uninstall NBOSDM and NBOSDMAPI service.

    openstack-ansible os-nbos-install.yml --tags "nbos-all-uninstall"

  2. Specify the correct mount path in /etc/openstack_deploy/user_nbos_vars.ymlfile.
  3. Run the following installation command:

    openstack-ansible os-nbos-install.yml

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