Configuring and gathering logs when troubleshooting NetBackup Administration Console issues
After the NetBackup Administration Console is installed, the log levels are configured to gather a detailed set of logs.
The NetBackup Administration Console uses the Debug.properties file to determine which logging level to use:
/usr/openv/java/Debug.properties
install_dir\VERITAS\Java\Debug.properties
The following settings are tuned to enable additional logging:
printcmds=true debugMask=0x00040000
To increase the verbosity to max (which is recommended for troubleshooting), set debugMask to debugMask=0x00160000.
Gather the following NetBackup Administration Console logs from the following pre-existing log directories on the system from which the console was started:
The Java GUI logs are located in the following log directories for root and administrator users:
UNIX:
/usr/openv/netbackup/logs/user_ops/nbjlogs/Windows:
install_directory\netbackup\logs\user_ops\nbjlogs\
The Java GUI logs are located in the following log directories for non-root and non-administrator users, the Java GUI logs are located in the following log directories:
UNIX:
/usr/openv/netbackup/logs/user_ops/nbjlogs/<non-root-username>Windows:
install_directory\netbackup\logs\user_ops\nbjlogs\<non-admin-username>
The administrator needs to create the non-root username directories under the
nbjlogsdirectory using mklogdir -user username -group groupname command which is present in the NetBackup legacy log folder. If these username directories are not created with appropriate write permission for that user, then the users home directory is used for logging. Thenbjlogsfolder is created in the user's home directory first and all logs appear in this folder. If the home directory is not accessible, the logs are redirected to console.On the master server, log on to the NetBackup Administration Console to create the
admin,bpjava-msvc,bpjava-susvc, and bpjava-usvc log directories and enable VERBOSE 5 logging. You do not have to restart the NetBackup daemons for the logging level changes to take effect.For UNIX systems, create the following directories:
/usr/openv/netbackup/logs/admin/usr/openv/netbackup/logs/bpjava-msvc/usr/openv/netbackup/logs/bpjava-susvc/usr/openv/netbackup/logs/bpjava-usvc
In the
/usr/openv/netbackup/bp.conffile add the following lines:ADMIN_VERBOSE = 5 BPJAVA-MSVC_VERBOSE = 5 BPJAVA-SUSVC_VERBOSE = 5 BPJAVA-USVC_VERBOSE = 5
For Windows systems, create the following directories:
install_dir\VERITAS\NetBackup\logs\admininstall_dir\VERITAS\NetBackup\logs\bpjava-msvcinstall_dir\VERITAS\NetBackup\logs\bpjava-susvcinstall_dir\VERITAS\NetBackup\logs\bpjava-usvc
Update the Windows registry at and add the following entries of type DWORD:
ADMIN_VERBOSE = 5 BPJAVA-MSVC_VERBOSE = 5 BPJAVA-SUSVC_VERBOSE = 5 BPJAVA-USVC_VERBOSE = 5
Run the following commands to set up detailed logging for nbatd (OID 18) and nbsl (OID 132). OID 137 (NetBackup libraries) and OID 156 (CORBA/ACE) write to the caller that requires access to either the libraries or CORBA/ACE, as follows:
vxlogcfg -a -p NB -o 18 -s DebugLevel=6 vxlogcfg -a -p NB -o 132 -s DebugLevel=6 vxlogcfg -a -p NB -o 137 -s DebugLevel=6 vxlogcfg -a -p NB -o 156 -s DebugLevel=6
Gather the nbatd and nbsl logs that are located in the following directory paths:
For UNIX:
/usr/openv/logs/nbsl
/usr/openv/logs/nbatd
For Windows:
install_dir\VERITAS\NetBackup\logs\nbsl
install_dir\VERITAS\NetBackup\logs\nbatd
Finally, gather the PBX logs, as follows:
For UNIX: /opt/VRTSpbx/log (gather any logs that cover the current date and time)
For Windows: install_dir\VERITAS\pbx\log