NetBackup status code: 9896
Message: Failed to add NetBackup with CloudPoint server due to the failure in certificate generation.
Explanation: Certificate generation can fail due to various reasons.
Examples of certificate generation failure:
CloudPoint located on the cloud may be unable to connect with NetBackup located on-premises inside a firewall.
The credentials may not be valid.
Recommended Action: Perform one or more of the following actions, depending upon the error you see:
Check the NetBackup
nbemmlogs to identify the exact error.Check your network connectivity with CloudPoint and the credentials you use to connect to NetBackup.
Resolve network issues if any, using
netstator a similar network diagnosis tool.Modify the CloudPoint credentials using option if required.
Check if nbcertcmdtool is able to connect to the web service running on the NetBackup primary server to generate the NetBackup certificates.
Click here to view technical notes and other information on the Veritas Technical Support website about this status code.