Problem report for Technical Support

Fill out the following information before you contact support to report a problem.

Date: _________________________

Record the following product, platform, and device information:

Product and its release level.
Server hardware type and operating system level.
Client hardware type and operating system level, if a client is involved.
Storage units being used, if it is possible that storage units are involved.
If it looks like a device problem, be ready to supply the following device information: The types of robots and drives and their version levels along with Media and Device Management and system configuration information.
Software patches to the products that were installed.
The service packs and hot fixes that were installed.
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Define the problem.

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What were you doing when the problem occurred? (for example, a backup on a Windows client)

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What were the error indications? (for example, status code, error dialog box)

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Did this problem occur during or shortly after any of the following:

_____ Initial installation

_____ Configuration change (explain)

_____ System change or problem (explain)

_____ Have you observed the problem before? (If so, what did you do that time?)

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Logs or other failure data you have saved:

_____ All log entries report

_____ Media and Device Management debug logs

_____ NetBackup debug logs

_____ System logs (UNIX)

_____ Event Viewer Application and System logs (Windows)

Ways that you can communicate with us:

_____ MyVeritas.com - case management portal

_____ mft.veritas.com - File transfer portal for https uploads

_____ sftp.veritas.com - File transfer server for sftp transfers

For more information, see the following:

_____ email

_____ WebEx