NetBackup status codes

NetBackup provides status codes to help you understand and troubleshoot issues that can occur.

For information about NetBackup status codes, refer to the NetBackup Status Codes Reference Guide.

Table: Status codes related to NetBackup for AHV

Problem	Recommended action
When a backup fails with the following message: Unknown error <status_code>	To determine the specific issue, search the NetBackup Troubleshooter for the given status code number. The status code provides you with a problem statement and a recommended action to resolve the issue.
When the following status code is displayed: Status 6625: The backup host is either unauthorized to complete operation or it is unable to establish a connection with the application server.	The backup host may be unauthorized to complete an operation due to one of the following reasons: Ensure that you have validated the SSL certificate from the Nutanix Acropolis cluster. Ensure the certificate is generated with the correct host name. The certificate is issued on the Fully Qualified Domain Name of the cluster. Therefore, when you create a backup policy, provide the same Fully Qualified Domain Name in the Application_Server parameter. The Acropolis cluster name cannot use the short name of the cluster, as it will not match the Fully Qualified Domain Name in the SSL certificate.
When you try to backup the virtual machines that have volume group disks, the backup fails with following message in the `bpbkar` process logs: failed to get snapshot_file_path from the JSON file.	To determine the specific issue, search the NetBackup Troubleshooter for the given status code number. The status code provides you with a problem statement and a recommended action to resolve the issue. Backup of the virtual machines that have volume groups attached is not supported.
When the following status code is displayed: Error code 223: an invalid entry was encountered	Ensure that the credentials to access the Nutanix Acropolis cluster are valid, and Hypervisor server is accessible.
When the following status code is displayed: Status code 6654: Unable to retrieve the credentials for the server.	This error can occur if you have not configured the Nutanix Acropolis cluster credentials on the NetBackup master server. This error can also occur if the backup host is unable to access NetBackup and retrieve the cluster credentials. See Adding the Nutanix Acropolis Hypervisor Cluster credentials for NetBackup. See Adding a backup host to the NetBackup primary access list.
When the following status code is displayed: Error code 4725: An internal error occurred.	This error can occur if you do not have appropriate administrative rights for backing up AHV virtual machines. Ensure that you have appropriate administrative rights and permissions from Nutanix to complete a backup for AHV virtual machines.
When following status code or messages are displayed: (4748) Unable to retrieve the VM. (200) scheduler found no backups due to run	To check for secure communication and any backup policy errors, run the following command. *<NetBackup path>/bin/admincmd/bpclient -M <master server name> -policy <policy name> -validate* Ensure that the Nutanix cluster name used while adding Nutanix server in NetBackup should match with one of the subject name or alternate subject names in the certificate issued to the Nutanix cluster. Ensure that you have downloaded the root certificate of the CA issuing certificate to the Nutanix cluster, or the self-signed certificate of the Nutanix Acropolis server. This certificate must be stored in a PEM file. If the policy validation is working correctly, check that one or more VM names specified in the policy actually exist on the Nutanix AHV server.

Problem

Recommended action

When a backup fails with the following message:

Unknown error <status_code>

To determine the specific issue, search the NetBackup Troubleshooter for the given status code number. The status code provides you with a problem statement and a recommended action to resolve the issue.

When the following status code is displayed:

Status 6625: The backup host is either unauthorized to complete operation or it is unable to establish a connection with the application server.

The backup host may be unauthorized to complete an operation due to one of the following reasons:

Ensure that you have validated the SSL certificate from the Nutanix Acropolis cluster.
Ensure the certificate is generated with the correct host name. The certificate is issued on the Fully Qualified Domain Name of the cluster. Therefore, when you create a backup policy, provide the same Fully Qualified Domain Name in the Application_Server parameter. The Acropolis cluster name cannot use the short name of the cluster, as it will not match the Fully Qualified Domain Name in the SSL certificate.

When you try to backup the virtual machines that have volume group disks, the backup fails with following message in the bpbkar process logs:

failed to get snapshot_file_path from the JSON file.

Backup of the virtual machines that have volume groups attached is not supported.

When the following status code is displayed:

Error code 223: an invalid entry was encountered

Ensure that the credentials to access the Nutanix Acropolis cluster are valid, and Hypervisor server is accessible.

When the following status code is displayed:

Status code 6654: Unable to retrieve the credentials for the server.

This error can occur if you have not configured the Nutanix Acropolis cluster credentials on the NetBackup master server.

This error can also occur if the backup host is unable to access NetBackup and retrieve the cluster credentials.

See Adding the Nutanix Acropolis Hypervisor Cluster credentials for NetBackup.

See Adding a backup host to the NetBackup primary access list.

When the following status code is displayed:

Error code 4725: An internal error occurred.

This error can occur if you do not have appropriate administrative rights for backing up AHV virtual machines.

Ensure that you have appropriate administrative rights and permissions from Nutanix to complete a backup for AHV virtual machines.

When following status code or messages are displayed:

(4748) Unable to retrieve the VM.

(200) scheduler found no backups due to run

To check for secure communication and any backup policy errors, run the following command.

<NetBackup path>/bin/admincmd/bpclient -M <master server name> -policy <policy name> -validate

Ensure that the Nutanix cluster name used while adding Nutanix server in NetBackup should match with one of the subject name or alternate subject names in the certificate issued to the Nutanix cluster.

Ensure that you have downloaded the root certificate of the CA issuing certificate to the Nutanix cluster, or the self-signed certificate of the Nutanix Acropolis server. This certificate must be stored in a PEM file.

If the policy validation is working correctly, check that one or more VM names specified in the policy actually exist on the Nutanix AHV server.

For information about NetBackup status codes, refer to the NetBackup Status Codes Reference Guide

NetBackup status codes

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