Repairing a lost connection between paired appliances
If your paired appliances become disconnected, first check if either of the appliances is under maintenance (for example, an appliance update or a factory reset). If so, wait for the maintenance to complete and recheck the status. In some scenarios, the connection repairs itself after the maintenance is complete.
If neither appliance is under maintenance or if the maintenance is complete, but the connection status still shows as Disconnected with a option, use the following procedures to repair the connection. These steps require the coordination of an administrator from each appliance.
The administrator of one of the appliances must start the repairing process.
To start repairing
- Obtain the fingerprint of the second appliance from the second appliance administrator. To locate the fingerprint, the second administrator can navigate to the Remote replication page and click Repair connection. The fingerprint displays at the bottom of the window that appears. Make sure that they share it with you in a secure manner.
- From the Flex Appliance Console on your appliance, navigate to the Remote replication page.
- Click Repair connection > Start repairing.
- Enter the fingerprint. When the repairing key displays, copy the key and share it securely with the second administrator.
The administrator of the second appliance must finish the repairing process.
To finish repairing
- Obtain the repairing key from the first administrator.
- From the Flex Appliance Console on your appliance, navigate to the Remote replication page.
- Click Repair connection > Finish repairing.
- Enter the repairing key and click Save and close. Note that the repair can take up to 15 minutes to complete.