Unlocking a user account in the Flex Appliance Console
The Flex Appliance Console is protected with the following account locks:
Local user accounts become locked after three sign-in attempts with incorrect passwords. If a security administrator account becomes locked, it is unlocked automatically after 30 minutes. If a different local user account becomes locked, that user and a security administrator must work together to unlock it.
Accounts with multifactor authentication become locked after three sign-in attempts with incorrect codes. The account unlocks automatically after 15 minutes.
Use the following procedures to unlock a locked user account. You can use these procedures for situations where the account unlocks automatically, but note that once you start the manual unlock, the automatic unlock is canceled.
The security administrator must generate a secure unlock code for the locked user.
To generate a secure unlock code
- Sign in to the Flex Appliance Console and click the Access management icon on the left.
- Locate the locked user in the table and click Unlock.
- Copy the code and send it to the local user. The code is valid for 24 hours. If you generate a new code during that time, the first one becomes invalid.
Once the security administrator has sent the secure unlock code, the locked user can unlock their account.
To unlock a user account
- Open a session to the Flex Appliance Console, enter your username and password, and click Sign in.
- You are redirected to a page to enter your secure unlock code. Enter the code that you received from the security administrator and click Confirm.
- On the page that appears, enter your current password and a new password.
- Use the new password to sign back in to the Flex Appliance Console.