Unlocking access in lockdown mode
If your appliance is in lockdown mode and you need assistance from Technical Support, your representative may need an access key to unlock greater access to troubleshoot the issue. Support can generate this access key on their own, but if you prefer, you can also generate it from System Health Insights.
Warning:
Improper use of the access key may result in rendering the node or the entire appliance unusable. The key should only be used for designated troubleshooting and system configuration changes under Support guidance.
Any unauthorized use is at your own risk, and you assume any liability for failures, defects, loss of data or security, or other issues that may result from such usage.
Refer to the System Health Insights User Guide for the procedure to generate the access key. It has a two-hour expiration period, so make sure that your support representative is ready to assist before you generate it. You also need the node serial number. See Locating the node serial number.