About the AutoSupport client agent
The AutoSupport client agent constantly monitors the appliance hardware and software components. It responds to critical events by collecting problem diagnostics data, system health data, and inventory data and transmitting it securely to Cohesity via the Call Home infrastructure. Cohesity Support uses the data to aid in diagnostics and troubleshooting.
Call Home monitors the following hardware components as they apply to your specific appliance model:
CPU
Disk
DIMM
Fan
Network card
PCI slot
SSD
Power supplies
Environmental telemetry data
System temperatures
System voltages
Fan speeds
BBU charge status
RAID controllers
RAID volume groups
System temperature
System board components by the Integrated Platform Management Interface (IPMI) and the Baseboard Management Controller (BMC) chip
Storage subsystems (shelves and interconnects)
Software monitoring is based on the appliance model of the monitoring agent.
The AutoSupport client agent monitors the following types of data specific to application configuration and performance.
Capacity utilization
Firmware
IPSec certificate
MSDP performance
Application versions
Operating system packages
Patches, updates, and Emergency Engineering Binaries (EEBs)
On Flex appliances running version 3.0 or later, the client agent also monitors the following types of data:
The appliance services on each node that maintain the appliance settings and collect performance data. These services include: containers-filevol-plugin, settings, etcd, Prometheus (metrics-server, metrics-storage, metrics-container, metrics-node), remotemgmt services, hostapi, and hostagent.
The appliance services between the nodes of a multi-node appliance. These services include: management server, authservice, registry, and APIgateway (the Flex Appliance Console)
Failures that cause application instances to go offline or fail over to other node. If application aware monitoring is turned on, the agent also checks for the specific error from NetBackup and sends a detailed alert with that information.