Unable to access CIFS shares using the Share Open command from the Access Appliance Shell menu
The Logs> Share Open and Software> Share Open commands in the Appliance Shell menu fail with the following error message:
The Support> collect-logs share open and Software> Share Open commands in the Appliance Shell menu fail with the following error message:
- [Error] V-58000-500-1003: Unable to open network share. An internal Samba error occurred. Restarting the appliance may solve this issue.
When Active Directory (AD) is configured, CIFS security is set to ads. However, when AD is disabled, the security mode is not changed to user and SAMBA services cannot be restarted in the ads mode. You must change the security level to user.
IA-32560
Workaround:
- Using SSH connect to the appliance node.
- Use the Access command-line interface to check the AD status:
network> ad show Name Value ================= ======== Domain - netbios name ltratest workgroup - Domain Controller - Domain user - Status Disabled
- If the AD status is Disabled, check the CIFS security using the following command:
cifs> server status CIFS Status on access-3340-01 : OFFLINE CIFS Status on access-3340-02 : OFFLINE Homedirfs : Security : ads Domain membership status : Disabled Domain : Workgroup : WORKGROUP Domain Controller : Domain User : Clustering Mode : normal
- Set the security to user:
cifs> set security user Global option updated. Note: Restart the CIFS server.
- Stop/ and then start the CIFS server:
cifs> server stop > cifs server start
- Retry the command from the Access Appliance shell menu.